Last updated: March 23, 2020

 

www.shrewdfood.com is operated by Shrewd Food LLC.

If for any reason, You are not completely satisfied with a purchase We invite You to review our refund policy on this page. For the product shipping & handling policy, please visit our shipping & handling policy page on our website.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Shrewd Food LLC, 175 Commerce Dr, Hauppauge NY 11788.
  • Service refers to the Website and the online ordering feature.
  • Website refers to Shrewd Food, accessible from www.shrewdfood.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so or within 4 days from the date of delivery by giving a reason.

The deadline for canceling an Order is 4 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 5 days from the day You submitted the refund request. We will use the same means of payment as You used for the Order, and You will be incurred a restocking fee of 1% of the order value per order for such reimbursement.

Conditions for Refunds

In order for the Goods to be eligible for a refund, please make sure that the Goods were purchased in the last 7 days or 4 days from the package delivery date.

We reserve the right to refuse refunds for any merchandise that does not meet the above refund conditions in our sole discretion.

For You to receive the refund, You should get a refund request confirmation email from Us which means that we have initiated Your refund process and the refund amount will be available to You anywhere between 5-10 business days depending on Your bank’s processing time.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. A gift coupon will be emailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Refunds Policy, please contact us:

  • By email: info@shrewdfood.com
  • By phone: 888-511-0996
  • By mail: 175 Commerce Dr, Suite E, Hauppage, NY 11788

 

For any general questions or concerns, please visit our consumer contact page.